Know what’s important for you to know about your business
Leave day-to-day actions for the one’s responsible
Empower your employees through systems, processes, tools & documentation
Monitor and control your business through customized reports and meetings
Focus your entrepreneurship competence over business growth
Reclaim your work-life balance
..all through an inspired blend of consulting, coaching and learning, and
aided by customized planning, execution and management templates
Business Process Standards
McDonald’s – world’s largest restaurant chain by revenue, serving over 69 million customers each day in 120 countries across 40,000 outlets employing more than 210,000 people and generating over US$ 23 billion. McDonald’s is a good example of how a large corporation has standardized business processes to an extent where most of the creative energies of the organization are spent in finding solutions to core business issues like product development, driving growth and marketing. (Source: medium.com)
When McDonald’s opens a new restaurant they carefully replicate the concept through its standardized business processes. The new manager of the new restaurant never considers ‘building from scratch’ as there exists a process that has achieved results the company is happy with. (Source: medium.com)
Exercising the proven ‘Process Standards’ enables quick onboarding of the new employee as well as simplifies outsourcing or franchising. Globally, McDonald’s customers continue to receive the same great quality and service without even knowing what changes might have taken place within the organization.
Lessons from McDonald’s Process Standards
The secret behind the ease with which McDonald’s continues to expand its business empire while maintaining high standards of quality and customer experience is its incredible operations management. Performance standards serving the vision and mission of the company are developed for the entire supply chain from procurement to inventory to production to delivery. The firm digitalized its information systems and implemented well- founded corporate standards that ensures quality in all aspects of the company. Business partners and employees adheres to detailed procedures and standards of quality as per a 600-page manual. The company conducts regular training and education workshops to create awareness on its culture and quality standards as well as the measures and techniques of customer satisfaction. (source: studocu.com)
